Privacy Policy

Golden Hour Collective

Last updated: 8 August 2025

Golden Hour Collective ("we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand). This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with us, whether online, by phone, in person, or at an event.

1. What Information We Collect

We may collect the following personal information:

Contact Information: name, email address, phone number, physical address
Business Details: company name, services requested, event information
Security Information: for security guard services, details such as site location, hours of service, incident reports, and relevant access information
Payment Details: billing information, bank details, or invoicing preferences
Website Data: IP address, browser type, and interaction with our website
Other Information: Any additional information you voluntarily provide to us

2. How We Collect Information

We collect personal information when you:

Contact us via our website, phone, or email
Fill out a booking or enquiry form
Hire us for an event or security service
Attend an event we organise or manage
Apply to work with us as a contractor or employee
Interact with our website or social media platforms

3. Why We Collect Your Information

We collect and use your personal information for the following purposes:

To provide event management and security services
To communicate with you regarding bookings, enquiries, or updates
To manage contracts and service delivery
To process payments and issue invoices
To improve our services and customer experience
To meet legal and contractual obligations

4. Disclosure of Your Information

We may share your information with:

Service providers or contractors engaged to deliver part of your event or security service (e.g., subcontracted staff)
Third-party vendors for payment processing, website hosting, or software systems
Authorities or emergency services when legally required or in the case of an incident
Legal or regulatory bodies where disclosure is required by law

We do not sell your personal information to third parties.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Your data may be stored securely in physical files or electronic systems located in New Zealand or trusted cloud-based systems with appropriate safeguards.

6. Your Rights

Under the Privacy Act 2020, you have the right to:

Access the personal information we hold about you
Request correction of your information if it is incorrect or out of date
Withdraw consent to us using your information (subject to legal or contractual obligations)

To make a request, please contact us using the details below.

7. Website and Cookies

Our website may use cookies or similar tracking tools to improve user experience. Cookies help us understand website usage, but you can disable them in your browser settings if you prefer.

8. Third-Party Links

Our website or communications may include links to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies before sharing any personal information.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in law or our business practices. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Golden Hour Collective
Christchurch, New Zealand
contactus@goldenhourcollective.co
027 338 6061