Terms & Conditions

Golden Hour Collective

Last updated: 8 August 2025

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By booking with Golden Hour Collective (“we”, “us”, “our”), you agree to the following terms and conditions:

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1. Booking Confirmation

• A booking is confirmed once both parties agree in writing (email or signed agreement).

• Services are subject to availability at the time of confirmation.

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2. Deposits & Payment

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• Bookings exceeding three (3) consecutive days of services require a non-refundable one (1) day deposit to secure your booking.

• Final invoices are payable within 30 days of completion of services unless otherwise agreed.

• Failure to pay may result in cancellation of future bookings and debt recovery processes.

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3. Cancellations

• Cancellations are subject to our Refund Policy (see below).

• We reserve the right to cancel or reschedule a booking due to unforeseen circumstances, with reasonable notice provided.

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4. Client Responsibilities

• You agree to provide clear access, information, and working conditions for all contracted staff (including security personnel).

• You are responsible for ensuring appropriate permissions, council approvals, and licenses for your event unless otherwise arranged.

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5. Liability

• Golden Hour Collective is not liable for any loss or damage resulting from third-party actions, venue issues, or force majeure events (e.g., weather, natural disasters, strikes).

• We hold appropriate public liability insurance and ensure that our contractors meet required legal and professional standards.

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6. Intellectual Property

• All concepts, plans, and documents we produce remain our property unless otherwise agreed in writing.

• You may not reproduce, reuse, or distribute any proprietary material without written consent.

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7. Changes to Service

• Requests for changes must be made in writing and may incur additional charges.

• We will inform you of any substantial changes or limitations to service delivery as soon as reasonably possible.