Refund Policy

Golden Hour Collective

Last updated: 8 August 2025

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We understand that circumstances change, and we aim to handle cancellations and refunds fairly.

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1. Cancellation by Client

• More than 2 weeks’ notice: No cancellation fee will apply; however, any non-refundable deposits will be retained.

• Less than 2 weeks’ notice:

  • You will be charged for any planning, coordination, communication, or work already completed up to the cancellation date.

  • You will also be required to pay a non-refundable deposit on any future bookings, regardless of the length of the service.

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2. Cancellation by Golden Hour Collective

• If we must cancel due to unforeseen circumstances or force majeure, we will offer:

  • A full refund of any deposit paid (if cancellation is on our part), or

  • A reschedule to a mutually agreed date, where possible.

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3. Refund Processing

• Refunds will be processed within 14 business days to the original payment method, minus any fees or work completed.

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4. No-Shows or Missed Access

• If our team is unable to perform the booked service due to the client’s failure to provide access or instructions, this will be treated as a cancellation, and no refund will be issued for that day.

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Any questions please reach out to:

accounts@goldenhourcollective.co